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Contact Mountain Rails
Reach out to us for any inquiries or to learn more about our custom wood crafts and services.
Phone Support
Call us for immediate assistance with your questions or orders.
Email Us
Send us an email for detailed inquiries or to request a custom quote.
Reach Out to Us
Connect with Mountain Rails
We are here to assist you with any questions or custom requests you may have. Our team is dedicated to providing exceptional service and ensuring your experience with Mountain Rails is seamless and satisfying. Whether you’re interested in our custom wood crafts, memorial bricks, or military memorials, we’re just a message away. Let us help you bring your vision to life.
Common Questions About Our Services
Explore answers to common queries about our custom wood crafts and memorial bricks.
What types of wood crafts do you offer?
We specialize in custom wood crafts including coin rails, display cases, and personalized plaques.
How can I order a memorial brick?
You can order a memorial brick by visiting our website and filling out the order form under the ‘Memorial Bricks’ section.
What is the typical delivery time for custom orders?
Our typical delivery time for custom orders is 4-6 weeks, depending on the complexity of the project.
Do you offer international shipping?
Yes, we offer international shipping. Additional charges may apply based on the destination.
Can I request a specific design for a wood craft?
Absolutely! We welcome custom design requests. Please contact us to discuss your ideas.
What materials are used in your crafts?
We use high-quality, sustainably sourced wood and durable materials to ensure longevity and beauty.
Are your products suitable for outdoor use?
Some of our products are designed for outdoor use. Please check the product details or contact us for more information.
How do I care for my wood craft?
We recommend regular dusting and occasional polishing with a wood-safe product to maintain the finish. We will provide you with specific care instructions if your piece requires additional care.
What is your return policy?
We offer a 30-day return policy for non-custom items. Custom orders are non-refundable unless defective.
What Our Customers Say
“The custom coin rail I ordered was beyond my expectations. The craftsmanship is impeccable!”
Sarah Thompson
Collector Enthusiast
“I am thrilled with the memorial brick. It’s a beautiful tribute to my grandfather’s service.”
David Lee
Military Family Member
“Mountain Rails delivered a stunning wood plaque for our anniversary. Truly a work of art!”
Jessica Brown
Happy Customer